Return policy

Return Policy

Thank you for shopping at Stores haven Online.

1. Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must meet the following eligibility criteria:

–   The item must be unused.

–   The item must be in the same condition that you received it.

–   The item must be in the original packaging.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

3. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at StoreshavenOnline1@gmail.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at StoreshavenOnline1@gmail.com or call us at +212622793515 with details and pictures of the defect or damage.

5. Buyer’s Remorse

We understand that sometimes buyers may experience remorse after a purchase. In the case of buyer’s remorse, we will consider refund requests for items that meet the following eligibility criteria:

–   The item is in new condition.

–   The item is unworn.

–   The item is in its original packaging.

To be eligible for a refund due to buyer’s remorse, the return must be initiated within 30 days of receiving the item.

6. Return Shipping Fees and Label

We are committed to providing a hassle-free return experience for our customers. Therefore, we will cover the return shipping fees for eligible returns. To initiate a return and receive your return label, please contact us at StoreshavenOnline1@gmail.com.

7. Order Cancellation

Customers have the right to cancel their order within 24 hours of purchase. To cancel your order, please contact us at StoreshavenOnline1@gmail.com or call us at +212622793515.

8. Shipping

To return your product, you should mail your product to Lotissement mabrouka Nr 30 App 2 Agourai Morocco.

9. Contact Information

If you have any questions on how to return your item, initiate a cancellation, or for general inquiries, contact us at StoreshavenOnline1@gmail.com or call us at +212622793515.

Stores haven Online

Refund policy

Thank you for choosing Stores haven Online.

1. Refunds

We understand that circumstances may arise where a refund is necessary. Our refund policy is designed to be fair and transparent.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

–  The refund request is made within 30 days of the purchase date.

–  The item is unused, in its original condition, and in the original packaging.

–  The reason for the refund is valid and falls within the scope of our refund policy.

3. Refund Process

Once your refund request is received and verified, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3-5 working days and a credit will automatically be applied to original method of payment.

4. Late or Missing Refunds 

If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  StoreshavenOnline1@gmail.com.

5. Refund Processing Time

We process refunds within 3-5 working days of receiving the returned item.

6. Contact Information for Refund Inquiries

If you have any questions or concerns about the refund process, feel free to reach out to us at  StoreshavenOnline1@gmail.com or call us at +212622793515.

7. Exceptions

Certain situations may require exceptions to our standard refund policy. Please contact us directly to discuss any unique circumstances, and we will do our best to find a satisfactory solution.

8. Currency of Refund

All refunds will be processed in the original currency of the purchase.

9. Contact Information

For any additional information or inquiries regarding our refund policy, please contact us at StoreshavenOnline1@gmail.com or call us at +212622793515.