Return Policy
Thank you for shopping at Stores haven Online.
- Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must meet the following eligibility criteria:
– The item must be unused.
– The item must be in the same condition that you received it.
– The item must be in the original packaging.
- Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at StoreshavenOnline1@gmail.com.
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at StoreshavenOnline1@gmail.com or call us at +212622793515 with details and pictures of the defect or damage.
- Buyer’s Remorse
We understand that sometimes buyers may experience remorse after a purchase. In the case of buyer’s remorse, we will consider refund requests for items that meet the following eligibility criteria:
– The item is in new condition.
– The item is unworn.
– The item is in its original packaging.
To be eligible for a refund due to buyer’s remorse, the return must be initiated within 30 days of receiving the item.
- Return Shipping Fees and Label
We are committed to providing a hassle-free return experience for our customers. Therefore, we will cover the return shipping fees for eligible returns. To initiate a return and receive your return label, please contact us at StoreshavenOnline1@gmail.com.
- Order Cancellation
Customers have the right to cancel their order within 24 hours of purchase. To cancel your order, please contact us at StoreshavenOnline1@gmail.com or call us at +212622793515.
- Shipping
To return your product, you should mail your product to Lotissement mabrouka Nr 30 App 2 Agourai Morocco.
- Contact Information
If you have any questions on how to return your item, initiate a cancellation, or for general inquiries, contact us at StoreshavenOnline1@gmail.com or call us at +212622793515.
Stores haven Online