Thank you for choosing Stores haven Online.
- Refunds
We understand that circumstances may arise where a refund is necessary. Our refund policy is designed to be fair and transparent.
- Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
– The refund request is made within 30 days of the purchase date.
– The item is unused, in its original condition, and in the original packaging.
– The reason for the refund is valid and falls within the scope of our refund policy.
- Refund Process
Once your refund request is received and verified, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 3-5 working days and a credit will automatically be applied to original method of payment.
- Late or Missing Refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at StoreshavenOnline1@gmail.com.
- Refund Processing Time
We process refunds within 3-5 working days of receiving the returned item.
- Contact Information for Refund Inquiries
If you have any questions or concerns about the refund process, feel free to reach out to us at StoreshavenOnline1@gmail.com or call us at +212622793515.
- Exceptions
Certain situations may require exceptions to our standard refund policy. Please contact us directly to discuss any unique circumstances, and we will do our best to find a satisfactory solution.
- Currency of Refund
All refunds will be processed in the original currency of the purchase.
- Contact Information
For any additional information or inquiries regarding our refund policy, please contact us at StoreshavenOnline1@gmail.com or call us at +212622793515.